Shipping policy

Shipping Policy

Processing Time

Orders are processed within 1–2 business days of purchase. You will receive a confirmation email with tracking information as soon as your package has been dispatched.

Shipping Time

Delivery typically takes 14–21 business days from the date of dispatch. We appreciate your patience—good hair care results take time, and quality products are worth the wait.

Shipping Costs

We currently offer Free Express Shipping on all orders across South Africa.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can easily track your parcel's progress anytime using the Track Order link in our header menu or on our website.

Delays

Occasional customs clearance or local courier factors outside our control may extend delivery slightly beyond the estimated window. If your order is significantly delayed, please contact us at support@ouraix.co.za and our team will assist you immediately.

Address Accuracy

Please double-check your shipping details and contact phone number at checkout. Ouraix cannot be held responsible for orders delayed or lost due to incorrect shipping details provided by the customer.